Smart Tuning ("we" and "us") is the operator of
(https://www.smart-tuning.co.uk) ("Website"). By placing an order through this
Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments in the UK are in transit for 2 - 7 days based on Royal Mail’s First Class Signed for delivery service (which we offer on all of our physical goods, unless stated otherwise based on a different delivery/shipment method, any orders made will begin processing on the following working day, our company delivery timescale policy is a period of between 3 - 10 working days from the date of your initial order (excluding weekends and national holidays).
3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
3.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
3.4 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
3.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation. During seasonal periods there may be some extended delivery timescales due to courier delays.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider, this tracking link will be provided between the
3 -10 working day period.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, please get in touch with our customer service team to notify us of the situation as soon as possible, further to this, please proceed with a claim directly with the courier; Parcels are insured for loss and damage up to the value as stated by the courier.
6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Smart Tuning encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Smart Tuning at the
customers expense, and the customer will receive a refund for the value of goods
paid, minus the cost of the return shipping. The cost of the initial shipping
will not be refunded.
All cancellation request must be made within 12 hours of the order.
We are unable to accept any cancellations if the request is made after 12 hours of the initial order due to the fact our products are built to spec and made to order based on the specification of your vehicle which is provided to us on purchase