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CUSTOMER SERVICE

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Shipping Policy 

SHIPPING POLICY


 

Smart Tuning ("we" and "us") is the operator of

(https://www.smart-tuning.co.uk) ("Website"). By placing an order through this

Website you will be agreeing to the terms below. These are provided to ensure

both parties are aware of and agree upon this arrangement to mutually protect

and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Payment for shipping will be collected

with the purchase.

This price will be the final price for shipping cost to the customer.

 

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments in the UK are in transit for 2 - 7 days based on Royal Mail’s First Class Signed for delivery service (which we offer  on all of our physical goods, unless stated otherwise based on a different delivery/shipment method, any orders made will begin processing on the following working day, our company delivery timescale policy is a period of between 3 - 10 working days  from the date of your initial order (excluding weekends and national holidays).

 

3.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This

varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier at checkout.

3.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

3.4 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock.

 

3.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation. During seasonal periods there may be some extended delivery timescales due to courier delays.

 

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider, this tracking link will be provided between the

3 -10 working day period.

 

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, please get in touch with our customer service team to notify us of the situation as soon as possible, further to this, please proceed with a claim directly with the courier; Parcels are insured for loss and damage up to the value as stated by the courier.

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6. Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

 

6.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid

upon arrival in destination country. This varies by country, and Smart Tuning encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination

country, the goods will be returned to Smart Tuning at the

customers expense, and the customer will receive a refund for the value of goods

paid, minus the cost of the return shipping. The cost of the initial shipping

will not be refunded.

 

7. Cancellations

All cancellation request must be made within 12 hours of the  order.
We are unable to accept any cancellations if the request is made after 12 hours of the initial order due to the fact our products are built to spec and made to order based on the specification of your vehicle which is provided to us on purchase

 

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